Last Updated: January 2026

Cricekx Privacy Policy — Our Firm Commitment to Protecting Your Data

Your personal data is our most valued asset at Cricekx. This section clearly explains what information we collect, why we collect it, and how we keep it secure.

256-bit SSL No Data Selling GDPR Compliance Encrypted Storage
Quick Summary: Cricekx never sells your data to third parties. Your information is used solely to improve our services and meet legal obligations.
Your Rights: You can request to view, correct, or delete your data at any time. Cricekx will respond within 30 business days.
Applicability: This policy applies equally to both the Cricekx website and mobile app.

Core Privacy Principles

The six core principles Cricekx follows to protect your data

Strong Encryption

All your personal and financial data is protected with 256-bit SSL encryption. Your information cannot be intercepted during transmission.

Your Data Is Never Sold

Cricekx does not sell your personal data to third-party advertisers or data brokers — not ever.

Your Control

You have full control over which marketing messages you receive. You can unsubscribe or request data deletion at any time.

Secure Data Storage

Your data is stored on encrypted servers. Multi-layered security measures are in place to prevent unauthorized access.

Limited Retention

Data is deleted once it is no longer needed, and retained only for as long as legally required.

Full Transparency

Cricekx is always transparent about what data is collected and why. There are no hidden purposes.

1. Introduction

Welcome to Cricekx. This Privacy Policy explains how we handle your personal information. "Personal information" refers to any data that can directly or indirectly identify you — such as your name, phone number, email address, or transaction history.

By using the Cricekx website or app, you are deemed to have accepted this policy. We adhere to the highest international standards of data protection and comply with all applicable laws.

This policy is written in plain, straightforward language so you don't have to wrestle with complex legal jargon. If any questions come up while reading, feel free to reach out to our support team.

2. What Information We Collect

Cricekx collects information in several ways. Full details are provided below:

Information You Provide Directly

  • At registration: name, mobile number, email address, and date of birth.
  • For KYC verification: national ID number and photo.
  • For payments: mobile banking number, bank details.
  • Via support: messages and attachments sent to our support team.

Automatically Collected Data

  • IP address, device type, and operating system.
  • Browser information and session duration.
  • Which pages you visited on the platform and for how long.
  • Gaming history and transaction logs.
Data Type Collection Method Mandatory?
Name & Contact DetailsRegistration FormYes
National IDKYC UploadFor Withdrawals
Payment InformationDeposit/WithdrawalYes
Device InformationAutomaticFor Security
Gaming HistorySystem LogsYes
Cookie DataBrowserPartially Optional

3. How Your Information Is Used

Cricekx uses your data only for specific, clearly defined purposes. The following are the sole reasons we process your information:

  • Service Delivery: Managing accounts and processing deposits and withdrawals.
  • Identity Verification: Preventing fraud and money laundering.
  • Security: Detecting and preventing suspicious activity.
  • Improvement: Improving your overall platform experience.
  • Contact: Sending important account notifications.
  • Legal Obligations: Meeting regulatory reporting requirements.
  • Personalization: Providing game suggestions tailored to your preferences.
Cricekx will not send you any marketing messages without your consent. You may opt out of marketing communications at any time.

4. Data Sharing & Disclosure

Cricekx does not sell, rent, or trade your personal data. However, limited information may be shared in specific circumstances:

When Data May Be Shared

  • Payment Processors: Information required to process transactions via services like bKash and Nagad.
  • Technology Providers: Contracted technology partners involved in platform operations.
  • Legal Authorities: Mandatory disclosure under court order or government investigation.
  • Fraud Prevention: With industry security organizations when necessary.

In all such cases, only the minimum necessary data is shared. Every third party is contractually bound to uphold the same privacy standards as Cricekx.

Never: Selling or transferring data to advertisers, data brokers, or unrelated third parties.

5. Data Security

Cricekx uses industry-leading technology to keep your data secure. Our security measures operate across multiple layers:

In the event of a data breach, we will notify affected users within 72 hours and take all necessary action.

6. Cookies & Tracking Technologies

Cricekx uses cookies and similar technologies on its website and app. Cookies are small text files stored in your browser that help improve your experience.

Types of Cookies We Use

  • Essential Cookies: Required for login sessions and security — these cannot be disabled.
  • Functional Cookies: To remember your language preference and theme settings.
  • Analytics Cookies: Used to understand how the platform is being used — you can opt out at any time.
  • Marketing Cookies: To show you relevant promotions — entirely optional.

You can disable non-essential cookies at any time through your browser settings. Please note that doing so may affect the functionality of certain features.

7. Data Retention

Cricekx does not retain your data longer than necessary. Retention periods by data type:

  • Account Information: For the duration of active account, then up to 5 years after closure.
  • Transaction Records: 5–7 years for legal obligations.
  • KYC Documents: 5 years after account closure.
  • Support Conversations: 2 years after resolution.
  • Analytics Data: 18 months (after anonymization).
  • Marketing Consent: Until consent is withdrawn.

Once the retention period expires, data is securely deleted or anonymized so it can no longer be used to identify you.

8. Your Rights

As a Cricekx member, you have several important rights over your personal data. Please contact support to exercise any of these rights.

Your Data Rights

You have full control over your data at Cricekx

01
Right of Access

You can request a complete copy of all data we hold about you. It will be provided within 30 days.

02
Right to Rectification

If any of your information is inaccurate, you may request a correction and we will update it as soon as possible.

03
Right to Erasure

You can request deletion of your data under specific conditions. Some data may be retained if required by legal obligations.

04
Right to Portability

You can download your data in a machine-readable format to transfer it to another service.

05
Right to Object

You may object to marketing communications or profiling at any time. This takes effect immediately.

06
Right to Restrict Processing

You can request that your data be used only in a limited way under certain circumstances.

9. Minors' Data

Cricekx is strictly for users aged 18 and above. We do not knowingly collect data from minors.

If we discover that a minor has created an account, it will be closed immediately and all associated data will be deleted. If a parent or guardian believes their child has registered, please contact our support team right away.

Warning: Any account registered using a false age for a minor will be permanently suspended and the balance forfeited.

10. Third-Party Services & Links

The Cricekx platform integrates third-party payment and game providers, each of whom may have their own privacy policies. Cricekx is not responsible for their practices.

All third-party providers contracted with Cricekx are required to comply with strict privacy standards. They may only use your data for the specified purpose and in accordance with Cricekx's instructions.

11. Changes to the Privacy Policy

Cricekx may update this Privacy Policy from time to time. For significant changes, we will:

  • We will display a clear notice on the platform.
  • We will notify you at your registered email address.
  • We will update the "Last Updated" date at the top of the page.

Continued use of Cricekx after any changes will be considered acceptance of the updated policy. If you disagree, you may request that your account be closed.

12. Contact Us

For any privacy-related questions, requests, or complaints, please get in touch with us:

  • Email: [email protected]
  • Live Chat: At the bottom right of any page on the platform.
  • Response Time: Typically within 24–48 business hours.

Identity verification may be required for data deletion or access requests. This is solely to protect your security.

Our privacy team is available 7 days a week. No concern is too small — we take every one seriously.

Play on Cricekx with Your Data Fully Protected

Your privacy is fully protected at Cricekx. Register today in a secure environment and join Bangladesh's most trusted gaming platform.

256-bit SSL
Fully Encrypted
No Data Selling
Never
Your Control
Full Transparency
GDPR Standards
International Standard
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